Return & Refund Policy
At Novavinve, we want every customer to have a smooth and reliable shopping experience.
This Return & Refund Policy explains our return process, refund procedures, and customer support options.
Novavinve is operated by Shenzhen Zhuorun Innovation Trading Co., Ltd.
Order Cancellation
Orders may be canceled before they enter the processing or fulfillment stage.
If your cancellation request is approved, you will receive a full refund to your original payment method.
Please contact us as soon as possible after placing your order.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be available.
Returns
We accept eligible return requests submitted within 30 calendar days after delivery.
To qualify for a return, the item must:
- Be unused and remain in its original condition;
- Include the original packaging;
- Include proof of purchase or order confirmation.
Please do not send products back without receiving return approval from our customer support team.
How to Request a Return
To request a return, please contact our customer support team:
Email:
service@novavinve.com
Please provide:
- Your order number;
- The item you would like to return;
- The reason for the return;
- Photos or videos of the product when applicable.
Our team will review your request and provide return instructions after approval.
Return Address
Please do not send returns to our business registration address.
Once your return request has been approved, our customer support team will provide the appropriate return address and detailed return instructions.
Returns sent without prior approval may not be accepted.
Return Shipping Cost
For preference-based returns, including situations such as:
- Ordered the wrong item;
- Changed your mind;
- Personal preference reasons;
customers are responsible for return shipping costs.
If the item arrives:
- Damaged;
- Defective;
- Incorrect;
- Significantly different from the product description;
we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
Refunds
Once we receive and inspect your returned item, we will notify you by email regarding whether your refund request has been approved.
If approved, your refund will be issued to your original payment method within:
5–10 business days after the returned item has been received and inspected.
Please note that the time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Late or Missing Refunds
If your refund has not appeared within the expected timeframe:
- Check your bank account again;
- Contact your payment provider or credit card company;
- Contact us if you still have not received your refund.
Email:
service@novavinve.com
Company Information
Brand Name:
Novavinve
Legal Company Name:
Shenzhen Zhuorun Innovation Trading Co., Ltd.
Customer Support Email:
service@novavinve.com
Business Address:
Room 610-611, Block A, International Commercial Building, Futian District, Shenzhen, Guangdong, China